5 Jobs in Salt Lake City, UT
Hoyt Archery is Hiring a CS Representative Near Salt Lake City, UT
While upholding Hoyt’s Policies and Mission and Values Statements, the Customer Relations Representative is responsible for all aspects of customer account management, including receiving and processing customer orders, inquiries and/or complaints regarding product or service received and new account set-up.
While upholding Hoyt’s Policies and Mission and Values Statements, the Customer Relations Representative is responsible for all aspects of customer account management, including receiving and processing customer orders, inquiries and/or complaints regarding product or service received and new account set-up.
Provides service and assistance to new and existing accounts: Answers incoming phone calls from dealers, sales reps, and consumers. Takes and enters orders from customers, either by phone or fax. Responds to inquiries regarding order status, product information or warranty information. Provides technical help and advice to the customer. Resolves customer problems and complaints, such as delivery or mis-shipped product. Issues Return Authorizations for warranty returns on defective product, according to company policy. Helps create additional sales by suggesting add-ons to incoming orders or special promotions.
Maintains the accounts: Communicates and maintains a positive relationship between Hoyt and customer accounts. Relays information regarding issues to appropriate internal personnel. Interacts with credit department regarding product holds due to credit issues, the shipping department regarding shipments, the planning department regarding delivery dates and backorder status, the Warranty department to check warranty status and/or policy, and the engineering department regarding technical information. Sets up new customers and maintains current account information.
New Account Set-up: Receives credit limit information from credit rep and enters new dealers account information into M2K. Calls the new account to give them their account number and credit limits as well as walk through the Power Pro Shop Program and credit terms.
Provides support to the department: Assists with the mailing of catalogs, technical bulletins and merchandising products. Helps update policies and procedures as needed. Assists with any marketing programs as needed for special projects: trade shows, sales meetings, etc.
Knowledge, Skills and Abilities:
This position requires:
l A fluent understanding and technical knowledge of archery equipment. (Training will be provided.)
l Excellent communication and phone skills, with the ability to interact with a wide variety of people.
l Strong customer services skills.
l Basic computer and typing skills.
l Strong organizational and follow-through skills.
l Ability to make decisions and solve practical problems.
Job Summary
Full Time
$32k-41k (estimate)
03/19/2023
05/14/2024
hoyt.com
Salt Lake City, UT
200 - 500
Related Companies
The job skills required for CS Representative include Customer Service, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a CS Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CS Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CS Representative positions, which can be used as a reference in future career path planning. As a CS Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CS Representative. You can explore the career advancement for a CS Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
